Help+Desk+Incident+Checklist

__Help Desk Incident Checklist__


 * Incident #
 * School code:
 * Depot Manager Name: Issue:**
 * iBook** **School**
 * Tablet** **School**
 * Teacher/Student Name:**
 * Teacher/Student ID #**

__Incident Questions__ Re-image attempted? How many times? Unit dropped? Has any liquid spilled on the unit? Is there any physical damage to unit?

IBM Tablet Will the stylus pen be including with the defective unit? If not, what is the reason for the Stylus pen not being included with the returned Tablet? Original 4 volt Battery __must__ be included with Swap!!!

Defective S/N # Asset # DOE-X6000 -- Replacement S/N # Asset # DOE-X6000