Troubleshooting+Laptops

=SESSION TITLE=


 * SETTING THE STAGE** //(To be reviewed before the session begins.)//

//In this session, participants will learn to differentiate between hardware and software issues.//
 * Session Overview**

//What are the most common pc issues we have to troubleshoot? How can I determine if it is a hardware or a software issue?// How can I troubleshoot the most common issues?
 * Focusing Questions**

The following materials are used in this session: -Laptops -Projector -Other
 * Materials**


 * Resources**

INSTRUCTION //(Typically lasts about 20% of session.)//

Give participants an introduction and purpose/reason why you are teaching this session: //"Your teachers have been telling me that one of the most demanding challenges they face when integrating technology into the classroom is troubleshooting when a student has an issue with their device."//
 * Framing the Session**

Demonstrate for participants how to: //“Watch me as I show you how I troubleshoot issues when they are brought to my office"// First, I ask the student what the problem is. Very often, they are vague, saying only that "My laptop is messed up." I ask for clarification, "What are you trying to do and what is your computer doing?" Make the student demonstrate what they have tried to do. I check to see if any applications are running. I close everything. Next, I try to replicate the task, that is, I try to do it myself. If I cannot do it, I attempt to figure out what the problem is. I need to determine if it is a hardware issue, which may require sending it to the depot, or if it is a software issue, which I may be able to resolve myself. Most times, I will restart the machine. Very often this fixes the problem
 * Teaching**

Guide participants through the process of: identifying the source of the problem and the resolutions to try. 1. If the computer is not responding, or responding very slowly, make sure there is no animated background on the desktop. This slows the pc down tremendously. You may try running Disk Clean Up. (That is another lesson) 2. Problems that occur in applications like MS Word or Inspiration are software issues. If restarting doesn't help, try the Help menus to resolve them. Demonstrate the Help Menu in MS Word. 3. Problems that occur with the display, voulme, disk drive or keyboard are types of hardware issues. For these, I will show you how to use the Device Manager in the Administrator log in to see if the device is working properly. 4. For problems connecting to the Internet, run Intel Proset. Check that the radio is on. 5. Demonstrate how to access the device manager.If the device is working, and you still can't resolve the issue - send it to the Depot If the device is not working - send it to the Depot. 6. For printing problems check the default printer 7. Check out the Help and Support icon on the Start Menu
 * Guided Practice**


 * WORK TIME** //(Typically lasts about 60–70% of session.)//

Tell participants what they will be doing during their work time, and how much time they have: //“Take the next 30 minutes to explore the Help Menus in MS Word and the Device Manager in the Administrators log in and the Help and Support Center on the Starty Menu. Find possible causes and resolutions to the issues below and keep track of where you found them. In 30 minutes we will come back together and share.”//
 * Getting Started**

Find: __Step 1__ - The place to check to see if the radio is on __Step 2__ - How to check which printer is set as the default printer __Step 3__ - Write out the clicks to find the Device Manager __Step 4__ - The colors in the Display are all messed up. Where might I go to troubleshoot? __Step 5__ - Find out what the Disk Defragmenter does. Don't run it, just locate it.
 * Participant Activity**

Circulate around the room and confer with participants. Suggest different ways to identify problems and troubleshoot them.
 * Facilitator Conferring**

Take note of particularly good examples of work that can be presented during the Share.


 * SHARE** //(Typically lasts about 10–20% of session.)//

Ask selected participants share one thing they learned to do today that they didn't know before.
 * Share**

Author: Jessica Campanelli Email: jcampanelli@schools.nyc.gov School/Employer: I.S. 162 Title: ISquad Faculty Advisor
 * ACKNOWLEDGEMENTS**


 * TEMPLATE DESCRIPTION**


 * Each session contains the following components and can be conducted in 45–60 minutes:**

This is a concise summary of the session, and how it fits into the training series as a whole.
 * Session Overview**

These are the specific questions that guide the session. The purpose of the session is to address these questions.
 * Focusing Questions**

This is a list of all materials that the facilitator must make sure are present at the training site, including technology resources.
 * Materials**

All handouts can be found linked from the Resources section of the participant agenda. Participants will be able to access these materials online during the session, but the facilitator should review them ahead of time, and any instructional support charts should be posted in the room before the session begins.
 * Resources**

The facilitator explains to the participants what will be covered in this session, how it fits into the training series as a whole, and how it may be incorporated into their reflective practice.
 * Framing the Session**

This is a short period of facilitator-led instruction designed to prepare the participants for their work time. The facilitator might demonstrate a specific use of technology in an authentic curricular context, selected participants might be invited to share relevant experiences, or the group as a whole might contribute to a shared brainstorming list. The facilitator should be careful to avoid giving a lengthy lecture or straying too far from the focusing questions.
 * Teaching**

Sometimes it is helpful for the facilitator to walk the participants through a process step by step. This gives the participants the hands-on experience of work time before losing the scaffolding of facilitator-led instruction.
 * Guided Practice**

The facilitator gives instructions to the participants for their work time, and lets them know what they will be expected to share at the end of the session.
 * Getting Started**

Participants are given time to practice the specific process they have seen demonstrated. They may be working independently, with a partner, or in small groups.
 * Participant Activity**

As participants work, the facilitator moves around the room holding short conferences to help guide the work and make it more productive. The facilitator should be at eye level with participants during each conference. These conversations need not be especially private; the facilitator may invite someone sitting nearby to listen in. If common needs among the group emerge, they can either be addressed immediately or during the sharing time.
 * Facilitator Conferring**

Participants gather at the end of the session to demonstrate what they have done, discuss experiences they have had, and reflect on what they have learned. This is an opportunity to return to the focusing questions that began the session, and discuss what has been accomplished in the interval.
 * Share**

This section acknowledges those who contributed to the creation of this session.
 * Acknowledgements**